Help Center

What size is BIBO

The BIBO Classic and BIBO bar are designed to fit neatly in a kitchen and slots easily underneath all standard overhead kitchen units.
BIBO Classic:
32.5cm High
35cm Deep
30cm Wide
23cm from base to dispense nozzles

Can I change the colour of my BIBO?

Yes! The panels on a BIBO are changeable and we have 11 glorious colours to choose from.

What temperature can the BIBO reach?

Cold water is 4˚C 
Hot water is 98˚C

How much water will BIBO produce?

Cold water is 7 litres per hour
Hot water is 15 litres per hour.

 

How often do I need to clean my BIBO hot tank?

We would recommend you descale your hot tank every 6 months. Your BIBO will remind you when to do this and it’s super easy to do!

How often do I have to change my BIBO filters?

Maxi Filter = 6 months
UV Lamp = 1 year

How do I clean my BIBO?

Simply wipe down with a damp cloth. Your drip tray can be removed and put in your dishwasher.

I'm going on holiday. What should I do with my BIBO?

If you are going to be leaving your BIBO home alone for an extended period of time, it’s a good idea to turn the water and power supplies off. It will keep the date and time, as well as any of your programmed settings.

 

What child safety features does my BIBO have?

With smart technology the hot water can only be dispensed once a separate ‘unlock’ button has been pressed. An additional child lock is also included and must be held down for 3 seconds before hot water can be dispensed.

Is the BIBO suitable for cooking?

Yes, absolutely! Unlike similar products, both the BIBO has been designed with a removable drip tray so that you can place items up to 23cm high underneath the spout.

What do the filters do?

BIBO filters your tap water using a multi-stage filtration system and then delivers it  boiling or chilled. The BIBO’s UV filtration system uses a carbon block filter cartridge to remove chlorine, pesticides and bacteria .

How do I know when to change the filters in my BIBO?

Smart technology allows a message to flash up on the screen reminding you to change your filters. Once you have done this you can go into the menu and re-set the timer!

 

Where can I buy the filters from?

You can buy filters in our shop section– we then send you out 12 months supply in one filter pack and you can change them very easily!

I live in a hard water area, will this be a problem?

Our filters do not remove the minerals that cause limescale but the hot tank has been designed to keep those minerals in suspension so that the elements inside do not become furred.


We offer a hot tank cleaning kit to descale your hot tank and we recommend you do this every 6 months regardless of the hardness of your water. We have actively avoided using an anti-scale “dosing” system, unlike other similar products, because we do not believe that adding anti-scale chemicals to the water is the best option for the creation of pure water.

Can I recycle the filters?

Yes! Please do! Both the Maxi Filter and the UV Lamp are fully recyclable

I've ordered my BIBO, when will it arrive?

We believe that you should have the absolute best experience with your BIBO so we get a qualifies engineer to deliver and install. This ensures correct installation for correct use and warranty . You should have received an email confirming date/time/address within 24 hours of purchase.

 

Can I install my BIBO myself or do you install it?

To ensure the longevity and correct installation our qualified engineer will install the BIBO.

How is my BIBO installed and how long will it take?

Installation takes less than 60 minutes. BIBO is simply connected to your mains water supply, under your sink, and then the thin 6mm pipe is run underneath the worktop to supply your BIBO. Our engineer will drill a small 8mm hole for the pipe to run up to the back of the BIBO. It’s that simple!

What if there isn’t a water supply near where I want my BIBO to be positioned?

That’s not normally an issue, as long as there is a water supply within about 20 feet. If you want your BIBO positioned further away than this then please do give us a call to have a chat about it.

What mains pressure do I need for my BIBO to operate correctly?

BIBO operates happily between 1 and 6 bar of mains pressure.

 

I’ve got a granite work top – can you still install my BIBO?

If you have a granite or marble work surface that’s no problem. Our engineers have narrow diamond-tipped drill bits which can create an 8mm hole with no mess and no fuss.

What guarantee and warranty do I get?

We offer a 30 day money back guarantee and a 12 month warranty.

I live in rented accommodation, can I still get a BIBO installed?

In most cases, absolutely! But it is always worth checking with your landlord!

Does my BIBO have to be installed in a kitchen?

Not necessarily! Provided there is a water supply close enough we may just be able to install it where you like. Give us a call to discuss further

 

Is BIBO certified?

Yes! BIBO installers are accredited by the European Drinking Water Cooler Association (EDWCA). The EDWCA promotes, develops and maintains the highest standards of hygiene, safety and ethics within the European drinking water dispenser industry, to the benefit of customers. This includes annual auditing of members’ systems and operational standards as well as stringent training and accreditation for all technical staff.
BIBO carries a CE mark (Conformite Europeenne) which is a manufacturer’s declaration that the product complies with the essential requirements of the relevant European health, safety and environmental protection legislation. Internationally-recognised, it also has a UL Mark for Asia & reaches the exacting ISI-1505 standard. BIBO has gained the Watermark certification of product quality.

I’ve inherited a BIBO, what do I do now?

Give us a call so we can get your details and the records updated! Then we can tell you when you will need filters and cleaning solutions!

Can I turn my BIBO off when I’m not using it?

To maintain optimum efficiency and convenience we recommend leaving your BIBO plugged in and powered on every day but utilise its power saving features.

Are there power saving features on my BIBO?

Sleep mode

You can program your BIBO to enter sleep mode after 1 – 4 hours of inactivity. During sleep mode, your BIBO will continue to chill the water but the heating system will turn off. It can be woken up by pressing any key.

Power on/off mode

Much like your central heating system, you can program your BIBO to turn on and off at up to 3 different time intervals each day. During power off mode your BIBO will neither chill or heat the water and can be woken up by touching the menu key.

 

Can I change the temperatures on my BIBO?

The BIBO temperature settings are fully programmable. Simply enter into the menu and set your desired temperature for extra hot, hot, chilled and mix water

Can I rent a BIBO?

Rental is available but only for businesses.

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